ABOUT TECHSKILL
Tec Skill Pty Ltd, trading as Techskill Academy, is an established Registered Training Organisation (RTO). Our national registration code is 45055. You can find a list of our qualifications on the national register at www.training.gov.au by searching for our registration code.

PRIVACY POLICY
The Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Privacy Amendment Act) made many significant changes to the Privacy Act 1988 (Privacy Act). These changes commenced on 12th March 2014. The Privacy Regulation 2013, made under the Privacy Act, also commenced on 12th March 2014. Techskill Academy will only collect information related to a student’s program and takes all reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure, including restricted access to electronic files, secure storage of paper files, and backup of data.

By law, Techskill Academy may be required to share your student file to:

• Australia Skills Quality Authority (national regulator) as part of an audit
• National Centre for Vocational Education Research (NCVER)
• USI Office
• Other government departments such as the Department of Employment, Small Business and Training

No further access to your enrolment information will be provided to any other organisation or persons without your written consent or unless authorised or required by law, in accordance with the Privacy Act 1988.

WORKPLACE HEALTH AND SAFETY
Techskill Academy is committed to providing a safe and healthy environment for its students, staff, and visitors. As part of that commitment, staff and students will be provided with information to enable them to work and learn in a safe environment should any onsite learning be required at any time. However – please note that all training delivery is conducted online and remotely.

ANTI-DISCRIMINATION, HUMAN RIGHTS, AND EQUAL OPPORTUNITY
At Techskill Academy, we’re committed to providing a fair, respectful, and inclusive online learning experience for all students. We follow the Anti-Discrimination Act 1991 and the Fair Work Act 2009 to make sure everyone is treated equally.

Discrimination means treating someone unfairly because of things like:

• Race or colour
• Gender or age
• A physical or mental disability
• Religion or political beliefs

Everyone has the right to learn in a safe and supportive environment, no matter their background.
Harassment is any behaviour that makes someone feel uncomfortable, upset, or unsafe. It can include things like rude messages, offensive jokes, or unwanted contact. It doesn’t have to be on purpose—if it’s disrespectful.
Because we’re an online training provider, respectful communication is especially important. Whether you’re speaking with staff or other students via email, phone, or any online platform, we expect all students to communicate in a professional and courteous way.
If you are subject to online abuse contact our office immediately.

UNIQUE STUDENT IDENTIFIER (USI)
As of 1st January 2015, each student must provide a valid Unique Student Identifier (USI) when enrolling into a nationally recognised program with a registered training organisation. If you already have a USI, please ensure you provide this to Techskill Academy on enrolment. Alternatively, with your consent, you may nominate Techskill Academy to obtain a USI on your behalf. For more information about proof of identification, please visit www.usi.gov.au. The USI portal contains a secure online record of your recognised training and qualifications gained in Australia from all training providers you have undertaken recognised training with, including access to your training records and transcripts. Where a student is exempt from providing a unique student identifier, the student’s training results will not appear on any authenticated VET transcript prepared by the Registrar. The student must provide evidence of their USI exemption to the administration team before enrolment. For more information on how the USI office collects, uses, and discloses your information, please direct your questions to usi@industry.gov.au or 1300 857 536. In accordance with Section 11 of the Student Identifiers Act 2014 Cth (SI Act), Techskill Academy will securely destroy personal information which we collect from you solely to apply for a USI on your behalf as soon as practicable after the USI application has been made, or the information is no longer needed for that purpose unless we are required by or under any law to retain it.
Important:

• Techskill Academy cannot issue formal certification without a verified USI against the named student.
• Offshore students residing permanently overseas cannot access their training records through the USI portal.
• Techskill Academy cannot enrol international students who hold a student visa.

AVETMISS
Under the Data Provision Requirements 2012, Techskill Academy must collect personal information about you and disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER). Your personal information (including the details on this enrolment form) may be used or disclosed by Techskill Academy for statistical, administrative, regulatory, and research purposes.

Techskill Academy may disclose your personal information for these purposes to:

• Commonwealth and State or Territory government departments and authorised agencies; and
• NCVER.
• Personal information that has been disclosed to NCVER may be used or disclosed by NCVER for the following purposes:
• Populating authenticated VET transcripts;
• Facilitating statistics and research relating to education, including surveys and data linkage;
• Pre-populating RTO student enrolment forms;
• Understanding how the VET market operates for policy, workforce planning and consumer information; and
• Administering VET, including program administration, regulation, monitoring and evaluation.

You may receive a student survey that a government department may administer or an NCVER employee, agent or third-party contractor or other authorised agencies. Please note that you may opt out of the survey when you are contacted.

NCVER will collect, hold, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the National VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at https://www.ncver.edu.au). For more information about NCVER’s Privacy Policy, go to https://www.ncver.edu.au/privacy. Techskill Academy submits its AVETMISS data annually to the National Centre for Vocational Education Research (NCVER).

ENTRY REQUIREMENTS FOR QUALIFICATIONS
Qualifications provided by Techskill Academy are subject to entry requirements, both academic and resource related. Techskill will discuss and determine eligibility with students at the time of enrolment. Acceptable forms of evidence to satisfy the entry requirements typically include:

• Identity documents such as a license or passport
• Evidence of residency (where applicable)
• Statement of attainment
• Record of results
• An official USI transcript
• A declaration of the student’s access to mandatory equipment, machinery, tools and/or consumables

LANGUAGE, LITERACY & NUMERACY (LLN)
Before you enrol, Techskill Academy may ask you to complete a short questionnaire to help us understand your education background and your language, literacy, and numeracy (LLN) skills, only if needed. If any extra support is needed, your Student Support Officer will work with you to create a support plan. If your needs are beyond what we can offer, we may refer you to an external support service.
Because our training is delivered online, you’ll also need basic digital skills to complete your course. If you need extra help in this area, we may ask you to complete a short assessment so we can support you properly.

DELIVERY OPTIONS
At Techskill Academy, we offer flexible training options to suit your needs. Our programs are delivered through one or more of the following methods:

Online Learning
You’ll receive your own login to access course materials and assessments through our online learning platform. You’ll read the content, complete your assessments, and receive feedback from your assessor all within the online system.

Recognition of Prior Learning (RPL)
This is an assessment-only option that allows you to gain a qualification by proving your existing skills and experience in a particular industry. No classes or formal study are required—just evidence of what you already know.

Blended Learning
Some programs may combine online learning with other flexible options, such as video support, workplace activities, or scheduled check-ins. This approach suits different learning styles and provides extra support when needed.
All programs are delivered and assessed by a qualified trainer and assessor. Please note that some courses are only available via RPL.

ENROLMENT INFORMATION
Each student must complete an enrolment form. The enrolment form requires the student to construct questions to collect mandatory AVETMISS data. The prospective student must also read and acknowledge their full understanding of the candidate declaration section before enrolment.

PROGRAM DURATION
At the start of the program, each student will receive information about their program start and end dates. Once the end date has lapsed and the student has not organised an extension with Techskill Academy, the student’s training record will be closed off in the system, and the student will no longer have access to our training and assessment services, support or resources. If you are unsure of your program end date, please contact the office by phone or email.

DEFER A PROGRAM
A student may defer their program due to extenuating circumstances outside of their control. This includes long-term illness, family matters or similar circumstances. The student must email their request to admin@techskill.com.au

PROGRAM TRANSFER
If a student wishes to transfer into another program offered by Techskill Academy, the student must submit their request to admin@techskill.com.au within the first three months of their enrolment, and the request will be reviewed by management. Where the program pricing differs, the student is responsible for paying for the fee difference to Techskill Academy.

ONLINE UNITS
Online units will be released one at a time after completing the previous unit to promote sequential learning unless an alternative arrangement is made. The release of online units will align with the received course fees for the student’s program.

WORKPLACE RESOURCES
For training partially delivered in the workplace, agreements will be established with the employer to access the appropriate facilities and equipment required to provide training and assessment.

ASSESSMENT POLICY
Each student will receive three opportunities to submit their assessment for marking, including RPL applications. A student will either receive a competent or not yet competent outcome for each unit submission.

• Not yet competent outcome: There are gaps in the student’s assessment submission, and the student needs to provide additional evidence to demonstrate their competency level. In this instance, the assessor will provide feedback to guide the student’s re-attempt.
• Competent outcome: The student has successfully fulfilled the assessment requirements in the unit by demonstrating their competency level against the unit criterion.

If gaps are identified in the student’s work, the assessor will provide feedback to help guide the student’s re-attempt.

METHODS OF ASSESSMENT
There are two methods of assessment within the Vocational Education and Training sector:

• Formal assessment – the student undertakes formal learning and completes the formal assessments in the program.
• Recognition of prior learning (RPL) – is an assessment-only pathway that recognises an individual’s existing skills and knowledge within a specific industry.

REASONABLE ADJUSTMENT
Reasonable adjustment refers to how an assessor determines the student’s competency level in a unit of competency to ensure VET training is equitable for all students. A reasonable adjustment can be made to the assessment process or tool if it does not stray from the unit’s learning outcomes and complies with the training package requirements. All reasonable adjustments will be discussed between the student and assessor and documented.

PLAGIARISM POLICY
Techskill Academy upholds the highest standards of academic integrity and rigorously enforces a zero-tolerance policy against plagiarism. Plagiarism is a form of academic misconduct and undermines the principles of learning. Within the scope of this policy, plagiarism encompasses a range of practices, including but not limited to:

• Direct copying of text, sentences, or entire paragraphs from any source without proper referencing, including books, articles, websites, and other published or unpublished material.
• Submission of work that has been partially or entirely completed by another student as if it were one’s own.
• Commissioning or allowing another individual or application, including through the use of AI-generated content tools such as GPTs and language models, to produce work on one’s behalf, which is then submitted as original work.
• Use of Ai technology to write and answer assessments.

Upon the first verified instance of plagiarism, the student involved will receive a written warning, underscoring the severity of the offense and the Academy’s commitment to academic integrity. Any questions or units where a student has plagiarised must be re-attempted in full and will be reverted to the learner to address these items. Should a student be found guilty of plagiarism a second time, they will face expulsion from their program without eligibility for a refund.

RPL POLICY
Recognition of prior learning (RPL) is a competency assessment method that seeks to recognise skills and experience attained by a student outside of formal education. Each student will receive three opportunities to provide the required evidence for the units of competency within their program.

The assessor will review the evidence and communicate the RPL outcome to the student as soon as practically possible. If evidence gaps are identified in the student’s initial submission, they will have the opportunity to make an additional evidence submission. There are no limitations to this process.

If the student cannot achieve full RPL for one or more units in the qualification, the student must complete any formal training and assessment online. The program duration will vary for each student depending on the number of units approved through the RPL process and the gaps identified.

CREDIT TRANSFER POLICY
Techskill Academy will accept and apply a credit to students who have previously completed units of competency where a Statement of Attainment evidences these, Record of Results, or unique student identifier (USI) transcript. Credit can only be applied where a unit of competency has an equivalent status on the national register www.training.gov.au and complies with the packaging rules of the qualification. Fees may apply.

COMPLAINT POLICY
If you have a concern or issue, we encourage you to speak with a member of the Student Support Team first. Most problems can be resolved quickly and informally through open communication.
If the matter cannot be resolved informally, you can submit a formal complaint by emailing admin@techskill.com.au. Once received, your complaint will be reviewed by management.
You will receive a written outcome outlining the decision, the reason behind it (if relevant), and any steps to resolve the issue. If you are satisfied with the outcome, the matter will be closed, and any agreed actions will be carried out.

PROGRAM FEES
Please contact the team for the current pricing of programs. Fees are levied on all courses, details of which will be discussed in the first instance with the prospective student and may be confirmed via email or notified through the enrolment process.

EXTENSION FEE OPTIONS
Students who require additional time to complete their program must submit their extension request on or before their program end date. The student must submit their request to admin@techskill.com.au. Fees apply – $150 per month / $34.61 per week. Multiple weeks/months can be purchased.

RE-ENROLMENT
Where the student’s program has expired and has not applied for an extension, the student will be required to re-enrol into the program and pay for the entire course at the current price offered by Techskill Academy unless otherwise negotiated.

RE-ASSESSMENT FEE
A re-assessment fee of $50 is payable to Techskill Academy for each submission received after the third attempt (applicable to formal, online, and RPL assessments).

CREDIT TRANSFER FEE
Where a student is seeking credit transfer from previously attained units of competency from another recognised institution (e.g., TAFE or another RTO) and is seeking a full certificate on completion with Techskill Academy, a credit transfer fee per unit is applicable ($50 per unit 1-3 units / $25 per unit for 4+). The student agrees to provide a valid statement of attainment, USI transcript or record of results to Techskill Academy for verification purposes.

MISSED PAYMENTS AND OVERDUE FEES
Where a student fails to make payment, or a direct debit payment fails, Techskill Academy reserves the right to revoke access to the student portal and/or place the student’s enrolment on hold until overdue fees are paid. In addition, Techskill reserves the right to move unpaid fees to collection services.

PREPAYMENT OF COURSE FEES
A range of payment options, including upfront payment plans and finance, are available to prospective students. Students may elect to pay course fees using the payment option that is best suited to them. Any prepayment amount exceeding $1,500 is covered through assurance protection options offered by Tec Skill Pty Ltd T/A Techskill Academy. If an arrangement is terminated or agreed services cannot be met, the student will be entitled to a refund amount (in alignment with Techskill Academy’s refund policy) for any prepaid amount exceeding $1,500, or a replacement course will be offered. This does not apply to courses negotiated as a commercial transaction.

ONLINE PAYMENT SYSTEM (STRIPE)
Processing fees associated with making payments through the online payment system may incur fees. These fees will be disclosed on each fee platform and made public by payment service providers. Students are to make themselves aware of such fees.

DIRECT DEBIT
Students who wish to use a direct debit option to pay their course fees must agree to the payment agreement.

• Students can enter a direct debit arrangement with Techskill Academy by nominating a Mastercard, Visa Card or AMEX card for their instalment payments.
• Where the student has insufficient funds on the scheduled date, the system will attempt to direct debit the scheduled amount the following business day.
• A student’s enrolment and access to all systems will be suspended if the direct debit is unsuccessful at any time. The student must contact Techskill Academy immediately.

RETURN FEE REQUESTS
At Techskill Academy, our goal is simple: to help you finish what you start. When you enrol, you’re not just purchasing a course—you’re investing in your future, and we’re here to support you every step of the way.
By signing your enrolment form, you agreed to complete your program and use the resources available to you. We take that commitment seriously—and we ask that you do too.
If your circumstances have changed, we understand. While we don’t offer cancellations or refunds due to personal change, we do offer flexible options:

• Pause Your Course – Take a break and return when ready
• Extension – Get more time to complete your course (fees may apply)
• Transfer – Move to another course that fits your goals better
• Sell or Gift Your Course – You own it; transfer it if needed (fees may apply)

Need help? Reach out to admin@techskill.com.au and we’ll work through it together.
Please note requests are reviewed by an Executive Manager.
Should the matter proceed further, please be aware that Techskill Academy’s reparation policy entitles us to recover any costs incurred in the process, including but not limited to legal fees, staff time, and administrative expenses. These costs will be formally invoiced to you and are considered recoverable debts.

TRANSITION POLICY
Techskill Academy is aware of the requirement to transition seamlessly to a new qualification once the qualification has been superseded on www.training.gov.au. All currently enrolled students will be given every opportunity to transition from superseded, expired, or deleted units of competency, qualifications, and training packages during the transition process. Students will be advised in writing of any transition arrangements. As part of the transition process, Techskill Academy will transition all current students from the superseded training product to the new training product within 12 months from the release date on www.training.gov.au unless otherwise stated by the Australian Skills Quality Authority.

ISSUANCE POLICY
Techskill Academy will issue all AQF certification documents (including certificates and statements of attainment) ASAP after the student’s final assessment being deemed competent in the program, provided that Techskill Academy have received all course fees. AQF certification documentation is only issued where a student has been assessed as meeting the requirements of the training product as specified in the training package or accredited course.

STUDENT SUPPORT
Techskill Academy is committed to providing an inclusive and supportive educational environment that enables all students to achieve their learning outcomes. This policy outlines our approach to student support, ensuring our students have access to the educational and support services they need for their academic and personal success. Techskill Academy recognises that students may require additional support to complete their training and assessment. Students are encouraged to disclose any circumstances that may affect their ability to succeed in their course. Staff will also identify students who may need support through ongoing monitoring of academic progress and engagement.

Techskill Academy regularly communicates with students to ensure they progress with their program. Follow-up contact includes phone calls, SMS and email correspondence or a combination of these methods. Students are encouraged to contact our team if any assistance is required. The team can be contacted via:

• Phone: 1300 089 979
• Email: admin@techskill.com.au
• SMS only: 0438 404 059

Important note: During peak periods, public holidays (National and Queensland specific), staff absences, unforeseen lockdowns, or business closure periods, Students may experience delays in the process, including assessment results. This may involve but is not limited to the enrolment process, response rates and durations call back times, internal administrative processes and similar.