Student
Handbook

Tec Skill Pty Ltd, trading as Techskill Academy, is an established Registered Training Organisation (RTO). Our national registration code is 45055. You can find a list of our qualifications on the national register at www.training.gov.au by searching for our registration code.

The Privacy Amendment (Enhancing Privacy Protection) Act 2012 made many significant changes to the Privacy Act 1988. These changes commenced on 12th March 2014. The Privacy Regulation 2013, made under the Privacy Act, also commenced on 12th March 2014.

Techskill Academy will only collect information related to a student's program and takes all reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure, including restricted access to electronic files, secure storage of paper files, and backup of data.

By law, Techskill Academy may be required to share your student file to:

• Australia Skills Quality Authority (national regulator) as part of an audit
• National Centre for Vocational Education Research (NCVER)
• USI Office
• Other government departments such as the Department of Trade, Employment and Training

No further access to your enrolment information will be provided to any other organisation or persons without your written consent or unless authorised or required by law, in accordance with the Privacy Act 1988.

Techskill Academy is committed to providing a safe and healthy environment for its students, staff, and visitors. As part of that commitment, staff and students will be provided with information to enable them to work and learn in a safe environment should any onsite learning be required at any time. Please note that all training delivery is conducted online and remotely. Here are some practical health and wellbeing practices for online students:

Physical Health

• Follow the 20-20-20 rule to reduce eye strain — every 20 minutes, look at something 20 feet away for 20 seconds
• Take short movement breaks every 45–60 minutes; even a quick walk around the room helps
• Set up an ergonomic workspace — monitor at eye level, feet flat on the floor, wrists neutral
• Prioritise 7–9 hours of sleep and try to keep a consistent sleep schedule

Mental Wellbeing

• Create a clear start and end time to your study day to avoid burnout — boundaries matter when home and study blur together
• Break large tasks into smaller ones to reduce overwhelm; celebrate small wins
• Recognise the signs of study fatigue — irritability, poor concentration, and avoidance are signals to pause, not push harder

Social Connection

• Online study can feel isolating — stay connected with friends, family, or fellow students regularly
• Consider study accountability partners or online study groups

Structure and Routine

• Treat your study like a scheduled appointment — same time, same place where possible
• Minimise distractions by silencing notifications during focused study blocks (try the Pomodoro technique: 25 minutes on, 5 minutes off)
• Keep your study space tidy and separate from relaxation spaces if possible

Nutrition and Hydration

• Keep a water bottle at your desk — dehydration affects concentration more than most people realise
• Avoid heavy meals right before study sessions; opt for light, brain-friendly snacks like nuts, fruit, or yoghurt
• Limit excessive caffeine, especially in the afternoon, as it can disrupt sleep quality

Knowing When to Seek Help

If stress, anxiety, or personal difficulties are affecting your ability to study, it's worth reaching out to:

• Your Student Support Officer at Techskill Academy (admin@techskill.com.au / 1300 089 979)
• A GP or mental health professional
• Beyond Blue (1300 22 4636) or Lifeline (13 11 14) for broader mental health support

Small, consistent habits make a bigger difference than occasional big efforts — looking after yourself is part of succeeding in your studies.

Techskill Academy acknowledges the Traditional Custodians of the lands on which we live and work, and we pay our respects to Elders past, present, and emerging. We recognise that Aboriginal and Torres Strait Islander peoples have maintained a continuous connection to Country, culture, and community for tens of thousands of years, and we honour that living culture in everything we do.

We are committed to providing a fair, respectful, and inclusive online learning experience for all students. We follow the Anti-Discrimination Act 1991 (Qld), the Racial Discrimination Act 1975 (Cth), and the Fair Work Act 2009 (Cth) to make sure everyone is treated equally, and we recognise the Human Rights Act 2019 (Qld), which includes the right to recognition and protection of cultural rights for Aboriginal peoples and Torres Strait Islander peoples.

What is discrimination?

Discrimination means treating someone unfairly because of who they are. This includes, but is not limited to:

• Race, colour, ethnicity, or cultural background
• Aboriginal or Torres Strait Islander identity
• Gender or age
• A physical or mental disability
• Religion or political beliefs
• Family responsibilities or pregnancy

Everyone has the right to learn in a safe, supportive, and culturally safe environment, no matter their background.

Cultural safety

Cultural safety means more than simply avoiding discrimination. It means creating an environment where Aboriginal and Torres Strait Islander students feel genuinely respected, included, and empowered — where their identities, cultures, and values are affirmed, not ignored or minimised.

At Techskill Academy, we are committed to cultural safety for all First Nations students. This means:

• Treating Aboriginal and Torres Strait Islander identities and cultural knowledge with respect and dignity
• Never asking a student to speak on behalf of all First Nations people or cultures
• Recognising that experiences of racism — including casual or unintentional racism — cause real harm
• Ensuring our course content and communications do not contain stereotypes or assumptions about First Nations people
• Supporting First Nations students who may have community, cultural, or sorry business obligations that affect their study

If you are an Aboriginal or Torres Strait Islander student who requires additional support or flexibility, we encourage you to contact us so we can work with you respectfully.

What is harassment?

Harassment is any behaviour that makes someone feel uncomfortable, upset, or unsafe. It can include rude messages, offensive jokes, unwanted contact, or comments that demean someone's cultural background, identity, or heritage. This includes racial vilification — making public statements that incite hatred or disrespect toward a person or group based on their race or ethnicity.

Harassment does not have to be intentional — if it is disrespectful or causes harm, it is unacceptable.

Online conduct

Because we are an online training provider, respectful communication is especially important. Whether you are contacting staff or other students via email, phone, or any online platform, we expect all students to communicate in a professional and courteous way that honours the diversity of our learning community.

This includes refraining from comments, images, or language that could be offensive, racially harmful, or culturally disrespectful — even if intended as humour.

If you experience online abuse, discrimination, or culturally unsafe behaviour of any kind, contact our office immediately. All reports will be treated with confidentiality and respect.

As of 1st January 2015, each student must provide a valid Unique Student Identifier (USI) when enrolling into a nationally recognised program with a registered training organisation. If you already have a USI, please ensure you provide this to Techskill Academy on enrolment. Alternatively, with your consent, you may nominate Techskill Academy to obtain a USI on your behalf. For more information about proof of identification, please visit www.usi.gov.au.

The USI portal contains a secure online record of your recognised training and qualifications gained in Australia from all training providers. Where a student is exempt from providing a USI, the student's training results will not appear on any authenticated VET transcript. The student must provide evidence of their USI exemption to the administration team before enrolment. For more information, contact usi@industry.gov.au or call 1300 857 536.

Important:

• Techskill Academy cannot issue formal certification without a verified USI against the named student.
• Offshore students residing permanently overseas cannot access their training records through the USI portal.
• Techskill Academy cannot enrol international students who hold a student visa.

Under the Data Provision Requirements 2012, Techskill Academy must collect personal information about you and disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER). Your personal information may be used or disclosed by Techskill Academy for statistical, administrative, regulatory, and research purposes.

Techskill Academy may disclose your personal information to:

• Commonwealth and State or Territory government departments and authorised agencies
• NCVER

Personal information disclosed to NCVER may be used for the following purposes:

• Populating authenticated VET transcripts
• Facilitating statistics and research relating to education, including surveys and data linkage
• Pre-populating RTO student enrolment forms
• Understanding how the VET market operates for policy, workforce planning and consumer information
• Administering VET, including program administration, regulation, monitoring and evaluation

You may receive a student survey administered by a government department, NCVER, or a third-party contractor. Please note that you may opt out of the survey when contacted. For more information about NCVER's Privacy Policy, visit https://www.ncver.edu.au/privacy. Techskill Academy submits its AVETMISS data annually to NCVER.

Qualifications provided by Techskill Academy are subject to entry requirements, both academic and resource related. Techskill will discuss and determine eligibility with students at the time of enrolment. Acceptable forms of evidence to satisfy entry requirements typically include:

• Identity documents such as a licence or passport
• Evidence of residency (where applicable)
• Statement of Attainment
• Record of results
• An official USI transcript
• A declaration of the student's access to mandatory equipment, machinery, tools and/or consumables

Before you enrol, Techskill Academy may ask you to complete a short questionnaire to help us understand your education background and your language, literacy, and numeracy (LLN) skills, only if needed. If any extra support is needed, your Student Support Officer will work with you to create a support plan. If your needs are beyond what we can offer, we may refer you to an external support service.

Because our training is delivered online, you will also need basic digital skills to complete your course. If you need extra help in this area, we may ask you to complete a short assessment so we can support you properly.

At Techskill Academy, we offer flexible training options to suit your needs. Our programs are delivered through one or more of the following methods:

Online Learning

You will receive your own login to access course materials and assessments through our online learning platform. You will read the content, complete your assessments, and receive feedback from your assessor all within the online system.

Recognition of Prior Learning (RPL)

This is an assessment-only option that allows you to gain a qualification by proving your existing skills and experience in a particular industry. No classes or formal study are required — just evidence of what you already know.

Blended Learning

Some programs may combine online learning with other flexible options, such as video support, workplace activities, or scheduled check-ins. This approach suits different learning styles and provides extra support when needed.

All programs are delivered and assessed by a qualified trainer and assessor. Please note that some courses are only available via RPL.

Each student must complete an enrolment form. The enrolment form requires the student to provide answers to questions that collect mandatory AVETMISS data. The prospective student must also read and acknowledge their full understanding of the candidate declaration section before enrolment.

At the start of the program, each student will receive information about their program start and end dates. Once the end date has lapsed and the student has not organised an extension with Techskill Academy, the student's training record will be closed off in the system, and the student will no longer have access to training and assessment services, support, or resources. If you are unsure of your program end date, please contact the office by phone or email.

A student may defer their program due to extenuating circumstances outside of their control. This includes long-term illness, family matters, or similar circumstances. The student must email their request to admin@techskill.com.au.

If a student wishes to transfer into another program offered by Techskill Academy, the student must submit their request to admin@techskill.com.au within the first three months of their enrolment, and the request will be reviewed by management. Where the program pricing differs, the student is responsible for paying the fee difference to Techskill Academy.

Online units will be released one at a time after completing the previous unit to promote sequential learning, unless an alternative arrangement is made. The release of online units will align with the received course fees for the student's program.

For training partially delivered in the workplace, agreements will be established with the employer to access the appropriate facilities and equipment required to provide training and assessment.

Each student will receive three opportunities to submit their assessment for marking, including RPL applications. A student will either receive a Competent or Not Yet Competent outcome for each unit submission.

• Not Yet Competent: There are gaps in the student's assessment submission, and the student needs to provide additional evidence to demonstrate their competency level. The assessor will provide feedback to guide the student's re-attempt.
• Competent: The student has successfully fulfilled the assessment requirements in the unit by demonstrating their competency level against the unit criterion.

There are two methods of assessment within the Vocational Education and Training sector:

• Formal assessment – the student undertakes formal learning and completes the formal assessments in the program.
• Recognition of Prior Learning (RPL) – an assessment-only pathway that recognises an individual's existing skills and knowledge within a specific industry.

Reasonable adjustment refers to how an assessor determines the student's competency level in a unit of competency to ensure VET training is equitable for all students. A reasonable adjustment can be made to the assessment process or tool if it does not stray from the unit's learning outcomes and complies with the training package requirements. All reasonable adjustments will be discussed between the student and assessor and documented.

Techskill Academy upholds the highest standards of academic integrity and rigorously enforces a zero-tolerance policy against plagiarism. Plagiarism is a form of academic misconduct and undermines the principles of learning. Within the scope of this policy, plagiarism encompasses a range of practices, including but not limited to:

• Direct copying of text, sentences, or entire paragraphs from any source without proper referencing.
• Submission of work that has been partially or entirely completed by another student as if it were one's own.
• Commissioning or allowing another individual or application — including AI-generated content tools such as GPTs and language models — to produce work on one's behalf, which is then submitted as original work.
• Use of AI technology to write and answer assessments.

Upon the first verified instance of plagiarism, the student will receive a written warning. Any questions or units where a student has plagiarised must be re-attempted in full. Should a student be found guilty of plagiarism a second time, they will face expulsion from their program without eligibility for a refund.

Recognition of Prior Learning (RPL) is a competency assessment method that seeks to recognise skills and experience attained by a student outside of formal education. Students have the right to have their prior learning recognised through this process. Students should contact Student Support to enquire about RPL if they believe that this may be relevant to them. Full details of the RPL process will be provided to students upon enquiry.

Students will be guided as to the nature and quantity of evidence required for assessment as relevant to the unit of competency concerned. Each student will receive three opportunities to provide the required evidence for the units of competency within their program. The assessor will review the evidence and communicate the RPL outcome to the student as soon as practically possible. If evidence gaps are identified in the student's initial submission, they will have the opportunity to make an additional evidence submission. If the student cannot achieve full RPL for one or more units, the student must complete any formal training and assessment online.

Techskill Academy will accept and apply a credit to students who have previously completed units of competency where verified AQF certification documentation or USI transcript evidences these. Credit can only be applied where a unit of competency has an equivalent status on the national register www.training.gov.au and complies with the packaging rules of the qualification. If credit transfer cannot be granted due to non-equivalency of the unit, Recognition of Prior Learning (RPL) may be an alternative option.

Contact Student Support if you wish to apply for credit transfer. Fees may apply.

If you have a concern or issue, we encourage you to speak with a member of the Student Support Team first. Most problems can be resolved quickly and informally through open communication.

If the matter cannot be resolved informally, you can submit a formal complaint by emailing admin@techskill.com.au. Once received, your complaint will be reviewed by management. You will receive a written outcome within 14 days outlining the decision, the reason behind it, and any steps to resolve the issue.

If you are not satisfied with the decision this will be escalated to the Chief Executive Officer (CEO) for review. The outcome of the CEO review will be communicated in writing within 21 days.

Should the matter remain unresolved students are encouraged to contact the Queensland Training Ombudsman (https://trainingombudsman.qld.gov.au/) or ASQA (https://www.asqa.gov.au/contact-us).

All complaints and appeals are recorded in the Complaints and Appeals register. Upon review any potential improvements to our services or processes identified are handled through our Continuous Improvement procedure.

Program Fees

Please contact the team for the current pricing of programs. Fees are levied on all courses, details of which will be discussed in the first instance with the prospective student and may be confirmed via email or notified prior to enrolment.

Extension Fee Options

Students who require additional time to complete their program must submit an extension request on or before their program end date to admin@techskill.com.au. Extensions are available in monthly blocks only.

• Fee: $150 per month
• Students may purchase one or multiple months in advance (subject to approval)

Re-Enrolment

Where the student's program has expired and the student has not applied for an extension, the student will be required to re-enrol into the program and pay for the entire course at the current price offered by Techskill Academy, unless otherwise negotiated.

Re-Assessment Fee

A re-assessment fee of $50 is payable to Techskill Academy for each submission received after the third attempt (applicable to formal, online, and RPL assessments).

Credit Transfer Administrative Fee

An administrative fee applies to cover the costs of verifying documentation, confirming unit equivalence, and updating student records. The fee is charged once per Credit Transfer request based on the number of units included:

• 1–5 units: $100
• 6–15 units: $150
• 16 or more units: $200 (maximum)

The administrative fee is non-refundable once verification has commenced. You will receive written confirmation of the result.

Please note that this fee is not charged to Queensland Government Funded students.

Missed Payments and Overdue Fees

Where a student fails to make payment, or a direct debit payment fails, Techskill Academy reserves the right to revoke access to the student portal and/or place the student's enrolment on hold until overdue fees are paid. Techskill Academy also reserves the right to move unpaid fees to collection services.

Prepayment of Course Fees

A range of payment options, including upfront payment plans and finance, are available to prospective students. Students may elect to pay course fees using the payment option that is best suited to them. Any prepayment amount exceeding $1,500 is covered through assurance protection options offered by Tec Skill Pty Ltd T/A Techskill Academy. If an arrangement is terminated or agreed services cannot be met, the student will be entitled to a refund for any prepaid amount exceeding $1,500, or a replacement course will be offered. This does not apply to courses negotiated as a commercial transaction.

Online Payment System (Stripe)

Processing fees associated with making payments through the online payment system may apply. These fees will be disclosed on each fee platform and made public by payment service providers. Students are to make themselves aware of such fees.

Direct Debit

Students who wish to use a direct debit option to pay their course fees must agree to the payment agreement. The following conditions apply:

• Students can enter a direct debit arrangement by nominating a Mastercard, Visa Card, or AMEX card for instalment payments.
• Where the student has insufficient funds on the scheduled date, the system will attempt to direct debit the scheduled amount the following business day.
• A student's enrolment and access to all systems will be suspended if the direct debit is unsuccessful at any time. The student must contact Techskill Academy immediately.

Commercial and Self-Funded Enrolments

At Techskill Academy, our goal is to help you finish what you start. When you enrol, you are not just purchasing a course — you are investing in your future, and we are here to support you every step of the way.

By signing your enrolment form, you agreed to complete your program and use the resources available to you. While we do not offer cancellations or refunds due to personal change of circumstances, we do offer flexible options:

• Pause Your Course – Take a break and return when ready
• Extension – Get more time to complete your course (fees may apply)
• Transfer – Move to another course that fits your goals better
• Sell or Gift Your Course – Transfer it to another person if needed (fees may apply)

For assistance, reach out to admin@techskill.com.au. All requests are reviewed by an Executive Manager.

Please be aware that Techskill Academy's reparation policy entitles us to recover any costs incurred in disputes, including but not limited to legal fees, staff time, and administrative expenses. These costs will be formally invoiced and are considered recoverable debts.

A full refund of any pre-paid fees will be made in the event that Techskill cancels or discontinues a course of study.

Queensland Government Funded Students

The following terms apply where you are enrolled under a Queensland Government Skills Assure Supplier (SAS) funded apprenticeship or traineeship pathway (Career Start or Career Boost).

Your enrolment is funded in two parts: a government subsidy paid directly to Techskill Academy by the Department, and a student co-contribution fee set by the Department at $1.60 per nominal hour for each unit of competency. The government subsidy is not a fee charged to you and is not refundable to you under any circumstances. The student co-contribution is invoiced progressively — an upfront amount at enrolment and the remainder per unit as each unit commences (or as otherwise agreed). Invoices itemise each unit of competency and its respective fee.

In line with the SAS funding conditions, Techskill Academy cannot waive, reduce, discount or set artificially low any co-contribution fee. The co-contribution fee can be paid by the student or by the student's employer. Pre-paid co-contribution fees are fully or partially refundable in the following circumstances, per unit of competency:

• Student has participated in training and assessment in a unit but withdraws prior to satisfactory completion – no refund available
• Student has participated in training but withdraws prior to undertaking assessment – 50% refund available
• Student has not yet participated in training or assessment – 100% refund available

A SAS-funded enrolment can only be ended by formal cancellation or amendment of the registered training contract through MAS National and DELTA. The flexible options described above (pause, extension and transfer) remain available while your training contract is active.

Techskill Academy is aware of the requirement to transition seamlessly to a new qualification once the qualification has been superseded on www.training.gov.au. All currently enrolled students will be given every opportunity to transition from superseded, expired, or deleted units of competency, qualifications, and training packages. Students will be advised in writing of any transition arrangements.

As part of the transition process, Techskill Academy will transition all current students to the new training product within 12 months from the release date on www.training.gov.au, unless otherwise stated by the Australian Skills Quality Authority.

Techskill Academy will issue all AQF certification documents (including certificates and statements of attainment) as soon as practicable after the student's final assessment being deemed competent in the program, and in any event within 30 days, provided that Techskill Academy has received all course fees and verified USI. AQF certification documentation is only issued where a student has been assessed as meeting the requirements of the training product as specified in the training package or accredited course.

Students can request a copy of certification issued through contacting Student Support. Please note that a charge of $50 is made for copies of certification.

Techskill Academy is committed to providing an inclusive and supportive educational environment that enables all students to achieve their learning outcomes. Techskill Academy recognises that students may require additional support to complete their training and assessment. Students are encouraged to disclose any circumstances that may affect their ability to succeed in their course.

Students with a disability are encouraged to disclose this prior to enrolment, or at any time during the course. Techskill Academy will discuss with the student how this may impact the student based on their course of study and reasonable adjustments that may be provided in this respect, consistent with Disability Standards for Education 2005. Online learners may benefit from assistive technologies, further details of which are available online at https://www.adcet.edu.au/students-with-disability/current-students/assistive-technology.

Techskill Academy regularly communicates with students to ensure they progress with their program. Follow-up contact includes phone calls, SMS, and email correspondence or a combination of these methods. Students are encouraged to contact our team if any assistance is required. The team can be contacted via:

• Phone: 1300 089 979
• Email: admin@techskill.com.au
• SMS only: 0438 404 059

Requests for support will be responded to within one business day.

Important note: During peak periods, public holidays (National and Queensland specific), staff absences, unforeseen lockdowns, or business closure periods, students may experience delays in processes including assessment results, enrolment, response rates, and internal administrative processes.

Student Well-being

Adult students juggle many responsibilities — work, family, health, and finances — alongside their study. As an RTO, our role under the 2025 Standards for RTOs is to ensure students can access appropriate support when they need it. The following outlines the types of challenges students may face and where help can be found in Queensland.

1. Mental Health and Emotional Wellbeing

Mental health challenges are among the most common reasons adult learners disengage from study.

• Queensland Government — 1300 MH CALL (1300 642 255) 1300 MH CALL is a confidential mental health telephone triage service that provides the first point of contact to public mental health services to Queenslanders, available 24 hours a day, 7 days a week, linking callers to their nearest Queensland Public Mental Health service.
• Beyond Blue — 1300 22 4636 Beyond Blue aims to increase awareness of depression and anxiety and reduce stigma. Call 1300 22 4636, 24 hours a day, 7 days a week, or chat online.
• Lifeline — 13 11 14 Lifeline provides 24-hour crisis counselling, support groups, and suicide prevention services. Call 13 11 14, text 0477 13 11 14, or chat online.
• Suicide Call Back Service — 1300 659 467 The Suicide Call Back Service provides 24/7 support if you or someone you know is feeling suicidal.
• MindSpot — 1800 614 434 MindSpot is a free service for people with anxiety, stress, or depression that can provide online assessment and treatment. It is not an emergency or instant response service.
• Medicare Mental Health — 1800 595 212 Medicare Mental Health gives advice and can connect you to local mental health services, available from 8:30am to 5:00pm on weekdays.
• Queensland Crisis Support Spaces Crisis support spaces provide urgent help to people experiencing a mental health crisis and offer a calm, therapeutic alternative to the emergency department, combining peer and clinical support in a relaxed environment. Call 1300 MH CALL (642 255) for information about your local crisis support space.

2. Support for Aboriginal and Torres Strait Islander Students

Cultural safety in accessing support is essential for First Nations students.

• 13YARN — 13 92 76 13YARN is the first national crisis support line for mob who are feeling overwhelmed or having difficulty coping. It offers a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal and Torres Strait Islander Crisis Supporter, available 24 hours a day, 7 days a week.
• Thirrili — 1800 805 801 Thirrili provides support to Aboriginal and Torres Strait Islander peoples in the aftermath of suicide or other fatal critical incidents, available 24 hours a day, 7 days a week.
• Gallang Place Aboriginal and Torres Strait Islander Corporation Gallang Place Aboriginal and Torres Strait Islander Corporation provides culturally appropriate counselling and support services, aiming to help all Aboriginal and Torres Strait Islander communities grow stronger.
• Link-Up Queensland Link-Up (Qld) is a dedicated team offering Aboriginal and Torres Strait Islander people the chance to reconnect with family and understand their identity.

3. LGBTIQ+ Students

• QLife — 1800 184 527 QLife provides nationwide telephone and web-based services for peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings, or relationships, available 7 days a week from 3pm to 9pm.
• Full Stop Australia Rainbow Helpline Full Stop Australia's Rainbow Sexual, Domestic and Family Violence Helpline provides free and confidential counselling 24/7 for LGBTQ+ people impacted by sexual, domestic, or family violence, as well as their family and friends.

4. Domestic and Family Violence

• DVConnect Womensline — 1800 811 811 DVConnect Womensline is Queensland's only 24-hour, 7-day-a-week crisis response telephone helpline for women who want to escape domestic violence, providing emergency transport, safe emergency accommodation, specialist crisis counselling, safety planning, and information and referrals.
• DVConnect Mensline — 1800 600 636 DVConnect Mensline is a free, confidential telephone counselling, referral, information, and support service for Queenslanders identifying as male who may be experiencing or using domestic and family violence, available 9am to midnight, 7 days a week.
• Brother to Brother — 1800 435 799 Brother to Brother is a 24/7 crisis line for Aboriginal men experiencing family violence.
• Victim Assist Queensland — 1300 546 587 Victim Assist Queensland provides financial assistance to victims of violent crime, including domestic violence. Contact 1300 546 587 or email victimassist@justice.qld.gov.au.

5. Financial Hardship

Many adult students face financial pressure that affects their ability to study.

• National Debt Helpline — 1800 007 007 Free financial counselling to help people understand and manage debt, Centrelink issues, and financial crisis situations.
• Emergency Relief Program (Queensland Government) The Emergency Relief Program provides financial and/or material support to Queenslanders in financial crisis, including vouchers for food, transport and essential items, contributions to utility bills, and food parcels. It also refers people to appropriate financial and social support services.
• Services Australia / Centrelink — 132 490 Centrelink administers payments that may be relevant to adult students, including Austudy (for students aged 25 and over), JobSeeker, and Crisis Payments for those in severe financial hardship.
• Ask Izzy — askizzy.org.au Ask Izzy is a mobile website that connects people who are in crisis with services they need right now and nearby, including housing, food, money help, family violence support, and counselling.

6. Alcohol and Other Drugs

• Alcohol and Drug Information Service (ADIS) — 1800 177 833 ADIS provides information, advice, referral, intake, assessment, and support 24 hours a day for people in Queensland with alcohol and other drug concerns, for individuals, their family and friends, and health professionals.

7. Students from Culturally and Linguistically Diverse (CALD) Backgrounds

• Queensland Transcultural Mental Health Centre The Queensland Transcultural Mental Health Centre is a specialist statewide service that works to ensure people from culturally and linguistically diverse backgrounds receive culturally responsive mental health care and support, including telephone counselling.
• Translating and Interpreting Service (TIS National) — 131 450 Free telephone interpreting for people who do not speak English, available 24 hours a day to access government and community services.

8. Disability and Accessibility Support

Students with a disability, chronic illness, or mental health condition may need adjustments to their study. Under the Disability Discrimination Act 1992 (Cth), we are obligated to make reasonable adjustments to support your participation.

• National Disability Insurance Scheme (NDIS) — 1800 800 110 The NDIS may fund supports for eligible students with permanent or significant disability. Visit ndis.gov.au for eligibility information.
• Carer Gateway — 1800 422 737 Carer Gateway provides emotional, practical, and financial support for carers — relevant for students who are also caring for a family member with disability or illness.

9. Men's Mental Health

• MensLine Australia — 1300 78 99 78 MensLine Australia offers free, confidential 24-hour telephone and online counselling for men.
• Open Arms (Veterans and Families) — 1800 011 046 Open Arms provides free mental health support for veterans and their families.

10. Eating Disorders and Body Image

• Butterfly Foundation — 1800 334 673 The Butterfly Foundation provides free support for eating disorders and body image issues.
• National Alliance for Eating Disorders Helpline — 1800 33 4673 Specialist helpline for people experiencing eating disorders and those who support them.

In an Emergency

If you or someone else is in immediate danger, call 000.

For non-emergency health advice, call 13 HEALTH (13 43 25 84), Queensland's 24-hour nurse-staffed health advice line.

The Further Education and Training Act 2014 (FET Act) is the primary Queensland legislation governing apprenticeships and traineeships. It establishes the regulatory framework that integrates employment with structured training, ensuring a skilled workforce by linking vocational education with industry needs. Techskill ensures compliance with the FET Act through its policies and procedures.